For Hotels, booking sites, tour operators, airlines
Abandoned cart recovery for Hotels, booking sites, tour operators, airlines with push notifications
Every checkout or application left unfinished by hotels, booking sites, tour operators, airlines is a lead that email alone often fails to recover — average cart-recovery emails land in a crowded inbox hours later. An installed PWA can push a reminder to the lock screen within minutes.
Where recovery emails fall short
Cart-recovery email depends on a valid address, inbox deliverability and the recipient opening it before the offer or availability expires. Deliverability rates for transactional email have been declining for years as spam filters tighten.
How push-based recovery works
For travel & hospitality, a push notification sent to an installed user shows up on the lock screen without needing an email address at all — only a browser-level subscription created at install time.
Setting the delay
Sending immediately on abandonment tends to feel intrusive; most teams wait 20–60 minutes, long enough to capture genuine hesitation rather than a brief tab-switch.
Respecting opt-outs
Push subscriptions are opt-in and can be revoked from the browser at any time, so recovery messaging should stay factual and infrequent to avoid unsubscribes.
Example notification
Your cart is saved — come back and finish when you’re ready.
Your details are saved. Pick up where you stopped.
FAQ
Do we need the customer’s email to send this?
No. Push works off a browser subscription created when the user installs, independent of whether an email address was collected.
Can we combine push and email recovery?
Yes — many teams run both and let whichever channel the user engages with lead the sequence.
What happens if the user is not installed yet?
Recovery falls back to whatever channel you already have, typically email; the push message only applies to installed users.